The UK Debt Advisor is committed to both respecting your privacy and providing a secure website so your personal information is protected. You can be assured any information you provide to us will be used strictly in accordance with the terms laid out in this statement.
2. Collecting Information
We will only look to request necessary information from you and will only use and disclose this information in the course of arranging and administering your solution, and to inform you of other services which we feel maybe appropriate to you. The type of information we will collect will include, for example, your name and postal address, date of birth, telephone number, email address, details of your circumstances and bank account details.
The information we hold will be, to the best of our knowledge, accurate and up to date. Under the Data Protection Act you have the right to see the personal information that we hold about you in our records.
All personal information is treated confidentially and is safely stored on our computer, with security systems preventing unauthorised access.
We will endeavour to treat all your personal information as private and confidential. Other than under the terms of this privacy statement we will not disclose any of your information to anyone.
We would like to bring your attention to our obligations to disclose information in the following exceptional cases permitted by law. These are:
1. Where we are legally forced to
2. Where there is a duty to the public to disclose information
3. Where you have given permission to disclose information
4. Where we have to protect our interest
4. Information Security
How we protect your personal information from misuse and abuse is of great importance to us. We are constantly reviewing and enhancing our technical and physical security procedures to protect your personal data from unauthorised access.
5. How Your Information Will Be Used
Your information will be used for processing your solutions, managing and administering your solution and responding to complaints or client enquiries. The UK Debt Advisor may use your information to keep you informed by post, telephone or email of change in legislation or services which maybe of interest to you.
6. Sensitive Information
In order to provide you with some of our products we may need to process sensitive information (such as information about your debt) about you and others who may be a party to the solution or service requested. We will not use sensitive personal data about you or others except for the specific purpose for which you provide it and to provide the services described in your solution. Please ensure that you only provide us with sensitive information about other people with their agreement.
7. Access to your Information
You can write to us at any time to obtain details of the information we hold about you. Please write to:
UK Debt Advisor
Please quote your name, postal address and email address along with the details of your requirement. We will take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. Therefore we would be grateful if you could provide two forms of identification such as a copy of a passport or driving licence and a copy of a utility bill to confirm address.
In accordance with the Data Protection Act, 1998 we are entitled to charge £10 to cover the administration costs involved with this process. Please make cheques payable to “UK Debt Advisor”.
8. Call monitoring and recording
We may record telephone calls for monitoring and training purposes and to assist us in preventing and detecting fraud.